As soon as your order is placed, you will receive a confirmation email. Our logistics team will begin preparing your shipment immediately. Once dispatched, you will receive a second email with your tracking number.

Most orders within Spain arrive within 24–48h. EU orders typically arrive within 3–7 business days. International orders may take 5–12 business days depending on customs.

No delivery should exceed 14 calendar days.

Shipments outside the European Union (including the UK, Norway, Switzerland, the USA, and other international destinations) are shipped under DAP (Delivered at Place) terms.

This means customs duties, import taxes, or local clearance fees are the customer’s responsibility and must be paid upon delivery.

If these charges are refused, the parcel will be returned to our warehouse and a partial refund will be issued according to our Return Policy.

You will receive an automatic confirmation email after completing your purchase. If you do not receive it, please check your spam folder or contact us at info@cucoboardclub.com.

Your tracking number is sent automatically once your order is dispatched. If you haven’t received it within the expected preparation time (usually 1–2 business days), contact us and we will resend it.

Tracking updates may take 24–48 hours to appear in the system. If no movement is shown after 3 business days, contact us at info@cucoboardclub.com and we will investigate with the carrier.

Please allow an extra 48 hours after the stated delivery time. Sometimes parcels are scanned early or delivered to a neighbor or safe location.

If it still hasn’t arrived, contact us at info@cucoboardclub.com and include your order number.

Address changes are only possible if your order has not yet been prepared or dispatched. Contact us immediately at info@cucoboardclub.com.

Once shipped, no address modifications can be made.

No. Once the order has entered the processing stage, the shipping method cannot be changed.

You have 14 days after receiving your order to request a return. Items must be unworn, unused, with original tags and packaging.

To start a return, email us at info@cucoboardclub.com.

Returns must be shipped to:

GXO Logistics | Returns BIGBLUE CUCO
C/ La Picota 4, Nave B, Montepino
Pol. Ind. Ciudad del Transporte
19180 Marchamalo, Guadalajara (Spain)

Once approved, you will receive a return label and instructions. Returns sent without prior request will not be accepted.

The fastest way to ensure you get the item you want is to return the product you have. Once the return is approved, place a new order for the desired item.

Exchanges depend on stock availability.

You can cancel your order only if it has not yet been prepared or dispatched. Contact us immediately at info@cucoboardclub.com.

If the order has already shipped, it cannot be canceled. You may return it after delivery according to our Return Policy.

Refunds are processed automatically within 10 business days after approval. Your bank or payment provider may take additional time to finalize the credit.

If 15 business days have passed since your refund approval, contact us at info@cucoboardclub.com.

If your order was shipped within the EU, you have the right to cancel or return your order within 14 days, without providing a reason.

The item must be in the same condition in which it was received: unused, with original packaging and tags.

Once the parcel arrives back at our warehouse, our team will contact you to arrange a reshipment or refund.

Please inspect your order upon delivery and email us immediately at info@cucoboardclub.com with photos and your order number. We will evaluate the issue and offer a solution as soon as possible.

Each product page includes a detailed size guide, garment measurements, and fit notes. If you are unsure, feel free to reach out to us for personalized assistance.

All product details—materials, care instructions, fit notes, and construction—are described on each product page. If you need additional information, contact us.

Most Cuco Board Club pieces are produced in limited quantities. Restocks vary depending on the product. To be notified, follow us on Instagram or subscribe to our newsletter.

Our support team typically replies within 24–48 hours, Monday to Friday.

Contact: info@cucoboardclub.com